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ASML US, LLC HMI Applications and Service Engineer in LEHI, Utah

HMI Applications and Service Engineer Location Lehi - UT, US Entity Hermes Microvision, Inc Degree Master Experience 0-2 years Team Customer support Job category Physics Travel Reference req18367IntroductionASML US, including its affiliates andsubsidiaries, bring together the most creative minds in science and technologyto develop lithography machines that are key to producing faster, cheaper, moreenergy-efficient microchips. We design, develop, integrate, market and servicethese advanced machines, which enable our customers - the world's leadingchipmakers - to reduce the size and increase the functionality of theirmicrochips, which in turn leads to smaller, more powerful consumer electronics.Our headquarters are in Veldhoven, Netherlands, and we have 18 office locationsaround the United States including main offices in Chandler, Arizona, SanJose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.Job MissionThis position is a M-F 8-5 w-On-call 5-7 days a week. This is a hybrid role for Service and Applications, where primary focus in on applications (70%) vs service(30%).Job DescriptionYour main responsibilities:* Deliver defect detection solutions to local service teams to further improve tool utilization by customers.* Continuity between the competencies to ensure issue ownership is landed and escalated appropriately.* Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.* Translate a customer defect issue into a potential e-beam inspection related problem statement, resolve these issues to help them maximize the performance and use of ASML products.* Work with the customer to effectively utilize the tool time given to close application related issues quickly and effectively.* Participate in pro-actively identifying e-beam applications product opportunities for our customer.* Meet with internal and external customers to maintain two-way level of commitment to keep all involved and affected parties informed of progress.* Prepare technical presentations for customer meetings.* Coordinate with the various competencies to resolve issues.* Drive escalation of issues within the local office and utilizing non-local resources.* Knowledge transfers to local site engineers and customer.* Improve service mix and structural issue documentation including initiation, review and improvement rollout.* Perform preventative maintenance and respond to down tools as needed.EducationMinimum BS Materials Science or Physics or equivalent experience.Experience* Hand-on experience of recipe work for defect detection with e-beam tool preferred.* Engineers with at least 0 - 3 years' of ASML Photo, Metrology Inspection or e-Beam Inspection experience preferred.* Proficient in MS Office (MS Word, Excel, PowerPoint).* Previous experience mentoring new hire engineers and helping integrate from a technical and procedural perspective.Personal skills* Must take ownership for solving issues and ensures escalations take place.* Capable of resolving most issues without assistance and highly independent in a shift position.* Ability to make decisions in the priority of problem solving.* Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.* Take initiative and ownership to increase skill and knowledge level in team.* Document knowledge systematically and in an accessible way.* Clear and effective communication skills required.* Ability to thrive in a... For full info follow application link.EEO-AA-M-F-Vet-Disabled

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