Utah Engineering Jobs

Mobile utah department of workforce services Logo

Job Information

Lumen Senior Lead Technical Process Architect - Works From Home US in Utah

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Consulting-level, highly technical professional. Expert knowledge of a specialty or professional field and strong business acumen. Applies advanced principles, theories, and concepts. Works on the most complex and unique issues requiring in-depth evaluation to generate solutions to business problems. Exercises significant latitude in determining and executing objectives and approaches to critical assignments. Acts independently toward general results. Devises methods, modifies or adapts standard procedures to meet different situations. Contributes to the establishment of the organization’s strategic goals. Works from home US, Work from home US, or Broomfield, CO

The Main Responsibilities

  • Highly strategic thinker with intense focus and understanding of Customer Experience, Journey Development and undersatnds how to turn these concepts into reality

  • Enhances the alignment between business processes and information technology

  • Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions

  • Includes complex systems process analysis, design and simulation

  • Understands technical problems and solutions in relation to the current, as well as the future business environment

  • Suggests plans to integrate new and existing processes

  • Provides input and supports planning and prioritization for business process engineering related activities

  • Develops the business unit process engineering plan and integrates plan with corporate plan

  • Participates in continuous review and update to ensure that processes meet changing business unit conditions

  • Identifies processes for improvement

  • Documents existing processes

  • Identifies and analyzes gaps between current processes and the desired stated

  • Designs new processes

  • Develops process performance measures and plans the transition to a new process

  • Provides counsel and leadership on future use of technology and business process improvements

What We Look For in a Candidate

  • Bachelors degree or equivalent education and experience. Typically 10+ years related experience.

  • 8+ years related experience with Masters degree.

  • Ph.D. preferred

  • Service Delivery, Field Operations, or other Telecom-Related Operational Experience

  • Trained in Lean Principles (Five S’s, Waste Reduction, Error/Mistake Proofing, PDCA, Root Cause Analysis, FMEA, KAIZEN, JIT, Lead Time Reduction)

  • Experienced in implementing Continuous Improvement methodologies, e.g., Lean/Six Sigma

  • In Depth Knowledge or Practice in SAFe Agile Model and strong understanding of IT systems or Reporting Tools and Approaches (including JIRA, Power BI, etc.)

What to Expect Next

Requisition #: 229611

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.